- Handle inbound and outbound customer interactions in a courteous, professional, and timely manner (in both English and Arabic).
- Manage and resolve customer complaints by providing appropriate solutions and alternatives.
- Maintain accurate records of customer interactions, transactions, and feedback.
- Escalate unresolved issues to the appropriate departments as needed.
- Ensure customer satisfaction and provide professional client support at all times.
- Coordinate internally with relevant departments to follow up on customer cases.
- Contribute to continuous improvement of customer service procedures and standards.
