Handle inbound and outbound customer interactions in a courteous, professional, and timely manner (in both English and Arabic).Manage and resolve customer complaints by providing appropriate solutions and alternatives.Maintain accurate records of customer interactions, transactions, and feedback.Escalate unresolved issues to the appropriate departments as needed.Ensure customer satisfaction and provide professional client support at all times.Coordinate internally with relevant departments to follow up on customer cases.Contribute to continuous improvement of customer service procedures and standards.