Job Type
Full-time
Work Type
On-Site
Location
Dubai, UAE
Experience
1 - 4 years
- Address customer inquiries and complaints promptly, ensuring a seamless experience that fosters loyalty.
- Utilize CRM software to track interactions and resolutions, maintaining accurate and comprehensive records.
- Collaborate with cross-functional teams to escalate complex issues, ensuring timely solutions for customers.
- Manage high-volume calls and emails while maintaining professionalism and composure under pressure.
- Foster a positive team environment by sharing insights and supporting colleagues in achieving service goals.
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