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Customer Service Staff

STAR OCEAN SHIPPING LLC

Job Type

Full-time

Work Type

On-Site

Location

Abu Dhabi, UAE

Experience

3 - 5 years

We are seeking a dedicated and enthusiastic Customer Service Staff for a growing Shipping Company in Abu Dhabi. The successful candidate will handle customer inquiries, provide solutions to problems, and ensure an exceptional experience for every customer.

* Manage inbound customer inquiries and provide timely resolutions
* Offer troubleshooting support for products or services
* Record customer interactions and maintain detailed records
* Escalate complex issues to higher-level support when needed
* Maintain an up-to-date knowledge of company services
* Assist in improving customer service processes and workflows