We are seeking a dedicated and enthusiastic Customer Service Staff for a growing Shipping Company in Abu Dhabi. The successful candidate will handle customer inquiries, provide solutions to problems, and ensure an exceptional experience for every customer.* Manage inbound customer inquiries and provide timely resolutions* Offer troubleshooting support for products or services* Record customer interactions and maintain detailed records* Escalate complex issues to higher-level support when needed* Maintain an up-to-date knowledge of company services* Assist in improving customer service processes and workflows