Company Name:- IDCUBE FZE

Job Title:- Customer Success Manager- Saudi Arabia

Work Location:- Riyadh

Division/Department:- Sales

Experience:- 10 to 12 Years

Salary Budget:- As per industry standards with attractive commission.

No of Position:- 1

Education:- B.Tech/B.E./M.Tech in Electronics and Communication or Electricals or relevant field

Reports to:- Head- Technical Support and Projects

Note:- Candidate must be from Access Control/IBMS/CCTV/Intrusion Detection industry Only

We are seeking a highly motivated and experienced Customer Success Manager to oversee our operations in the West and South regions. This individual will play a critical role in ensuring customer satisfaction and driving the success of our sales initiatives in these regions.

Key Responsibilities:

• Customer Relationship Management:
• Develop and maintain strong relationships with existing and prospective customers.
• Serve as the primary point of contact for clients in the West and South regions.
• Ensure customers' needs and expectations are met and exceeded.
• Technical Support:
• Provide technical guidance and support to customers.
• Work closely with the technical support and projects team to resolve customer issues and concerns.
• Ensure timely and effective resolution of customer inquiries.
• Training and Education:
• Conduct training sessions for customers on IDCUBE products and solutions.
• Educate customers on the best practices for using IDCUBE systems.
• Market Analysis:
• Stay updated on industry trends, competitive landscape, and customer needs.
• Provide feedback to the product development team to enhance IDCUBE's offerings.
• Reporting and Documentation:
• Prepare regular reports on customer interactions, team performance, and market insights.
• Maintain accurate and up-to-date records of customer information and interactions.