Consultant-Debt Collection & Recoveries Supervisor
Assignment Duration 6 months (extendable)
Location: Riyadh
Joining Date: Immediate
Salary: Negotiable (SAR 20,000 - 35,000. depending on experience)+ Room & Board, Travel & food.


A leading bank in Riyadh is looking to hire a Consultant for its Debt Collection Operations. The consultant will be responsible for developing and implementing strategic initiatives to optimize the bank's debt collection processes and improve overall recovery rates. This role involves analyzing current operations, identifying areas for improvement, establishing key performance indicators (KPIs) and targets, and leading the implementation of enhanced strategies. The Consultant will also oversee team performance, provide guidance and training, and ensure compliance with relevant guidelines. This position requires a strong understanding of debt collection best practices, data-driven decision-making, and the ability to effectively collaborate with internal and external stakeholders.

Key Responsibilities:
• Strategic Development & Implementation:
o Develop and implement comprehensive debt collection strategies to achieve and exceed monthly collection targets.
o Analyze performance data and feedback to adapt and refine collection strategies for optimal results.
o Identify and implement process improvements within the collection department to enhance efficiency and effectiveness.
o Establish and monitor Key Performance Indicators (KPIs) for collection teams and individual collectors.
o Define clear financial and non-financial targets for all collection staff.
• Operational Oversight & Team Leadership:
o Supervise and manage all collection and recovery activities, ensuring timely allocation of accounts.
o Conduct regular portfolio reviews with Team Leaders to monitor performance and identify areas for support.
o Provide guidance and support to collection teams to ensure they meet their targets.
• Talent Management & Development:
o Participate in the hiring and training of new collection staff.
o Develop and implement strategies to ensure a high retention rate and the development of new hires into performing collectors.
o Ensure timely and relevant training is provided to all collection staff .
• Stakeholder Management & Reporting:
o Coordinate with clients regarding account allocations, feedback, and settlement negotiations.
o Manage the process of sending self-audit checklists to clients
o Conduct Service Quality Assurance (SQA) audits with clients
o Collaborate effectively with internal departments to ensure smooth operations.
o Provide regular and accurate reports on all collection activities and recovery metrics to the CEO.
o Handle legal queries related to collections in coordination with the legal advisor.
• Compliance & Quality Assurance:
o Maintain high standards of service quality in all interactions with clients and borrowers.
Eligibility Criteria: 10-15 years of experience in Debt Collection with a financial institution
Arabic Speaking (desirable but not mandatory)