The District Manager is responsible for directing and educating the General Managers within their specified district (an average of 12 retail stores) in the daily operations, sales and customer service of the retail Cafes. The District Manager will maintain positive company morale, will represent, Professional manner and will fulfill the duties and requirements listed below under the direction of the Regional Director, Head of Company Operations and Corporate Officers.
What you will Measure and Blend:
The District Manager is responsible for driving results in the key business areas listed:
Employee Development
- Perpetuates company philosophy and culture
- Effectively recruits and interviews new management candidates
- Ensures appropriate training for all Café Team Members
- Manages the development and performance of Management Team
- Evaluates and coaches Management and Café Teams on an on-going basis
- Creates and implements consistent, ongoing, efficient, effective, staff and manager training to both meet the company objectives and create bench strength for growth and change
- Implements training manuals and ongoing training classes
- Motivates Store Managers to maintain quality and consistent product
Sales/Customer Service
- Is accountable for sales growth within the district, assisting the General Managers in reaching their sales plans.
- Leadership skills must reflect our FROTH values, hire for characteristics and train for skills.
- Monitors controllable store expenses for profitability.
- Maintains efficient, friendly service standards.
- Responds pro-actively to prevent and resolve customer service situations.
- Conducts customer surveys and evaluates secret shopper surveys.
- Is sales driven and generates a sales environment in stores.
Café Operations
- Sets up and maintains cost and labor controls
- Responsible for loss prevention and innovations
- Responsible for store management supervision including but not limited to directing of management team, corrective counseling, and issuing management evaluations
- Staffs, trains, and organizes the opening of new The Coffee Bean & Tea Leaf® locations
- Identifies and resolves problems for items that affect any of the above objectives. Also, creates systems to identify or solve problems before they happen or to prevent them from reoccurring. Utilizes action plans when needed
- Creates, improves, or upgrades systems to better and more efficiently achieve goals and objectives. Also, develops methods to help build customer base and company expansion
- Acts as liaison between corporate and management personnel and coordinates with other Senior Management Members
- Executes effective store visits
Product Knowledge
- Educates General Managers on all products and services
- Consistently maintains the highest quality of product standards
- Oversees drink making and re-certification process
Visual Presentation
- Supervises General Managers in maintaining clean, safe, well stocked and merchandised stores
- Enforces corporate merchandising standards and plan-o-grams
Requirements
- Works full time and expected to work overtime, as needed, to perform duties and responsibilities
- Participates in special events, as needed
- Maintains positive company morale
- Is available for emergency assistance
- Attends management meetings at the corporate office when scheduled
Physical Demands
- Regularly required to stand, walk, talk, and hear
- Vision requirements: close and distant vision and ability to adjust and focus
- Regularly required to drive to various store locations
- Regular basis and depending on the region assigned may require overnight travel
Your Ingredients:
- Five plus years of District Managers or Multi unit experience
- Five plus years of restaurant hospitality experience
- Excellent verbal / written skills
- Well organized and detail oriented
- Proven leadership skills
- Proficient computer skills: Microsoft Suite
- Able to pull and push /lift
