- Manage incoming customer calls with a friendly and professional demeanor, ensuring a positive experience for every caller.
- Provide detailed information about car care services, including maintenance schedules, pricing, and promotions tailored to customer needs.
- Assist customers in scheduling appointments, ensuring optimal times are offered based on service availability.
- Handle customer inquiries and complaints efficiently, aiming for swift resolutions that enhance customer satisfaction.
- Educate customers on the importance of regular vehicle maintenance and offer personalized recommendations.
- Collaborate with the service team to ensure seamless communication regarding customer needs and service requirements.
- Maintain accurate customer records in the database, ensuring all interactions and appointments are logged promptly.
- Stay updated on industry trends, new products, and services to provide informed guidance to customers.
- Follow up with customers post-service to gather feedback and reinforce customer loyalty.
- Contribute to team goals by actively participating in training sessions and sharing insights to improve processes.
