Manage incoming customer calls with a friendly and professional demeanor, ensuring a positive experience for every caller.Provide detailed information about car care services, including maintenance schedules, pricing, and promotions tailored to customer needs.Assist customers in scheduling appointments, ensuring optimal times are offered based on service availability.Handle customer inquiries and complaints efficiently, aiming for swift resolutions that enhance customer satisfaction.Educate customers on the importance of regular vehicle maintenance and offer personalized recommendations.Collaborate with the service team to ensure seamless communication regarding customer needs and service requirements.Maintain accurate customer records in the database, ensuring all interactions and appointments are logged promptly.Stay updated on industry trends, new products, and services to provide informed guidance to customers.Follow up with customers post-service to gather feedback and reinforce customer loyalty.Contribute to team goals by actively participating in training sessions and sharing insights to improve processes.