Role in Brief:
To perform a range of tasks including preparing tables, serving orders, explaining meals, and facilitating collaboration between kitchen and wait staff. To provide our guests with outstanding customer service and actively help to improve their overall dining experience. To act friendly, professional, and demonstrate excellent communication skills while on duty.
Accountabilities ( Technical competencies) or the " What To Do":
- Greet guests in a genuine warm and friendly manner using professional nomenclature
- Follow the head waiter instructions in distributing the items as per approved SOPS
- Organize and clean the areas as per the approved SOPs
- Open the umbrellas in the outdoor area and make sure they are safe, and Organize the Panadora “the console” as per approved SOPs
- Serve courses from kitchen and service bars to guest tables as per approved Standard Operation Manual (SOP)
- Clean and dust off the indoor dining area (start by vacuuming chairs and sofas by removing any loose dirt from the fabric before you clean it)
- Maintain a thorough knowledge of menu items
- Clears and resets tables at conclusion of each course as per approved SOPs
- Complete opening and closing procedures as well as daily side-work Maintain inventory and restock supplies as needed Maintain complete knowledge in the use of all equipment according to user guide specifications.
- Maintain a neat and organized work area to include adhering to sanitation standards according to Kuwait state law and health codes.
- Maintain complete knowledge and comply with company policies and procedures Maintain neat, clean and professional appearance according to standards
- Develop and maintain positive working relationship and support the team to achieve our goals
- Attend required training and meetings
- While performing the duties of this job, the employee is frequently required to use hands to finger, handle, or feel and reach with hands and arms.
- The employee is occasionally required to stand and taste or smell.
- Must lift and/or move food trays or items up to 50 pounds Follow all company safety and security policies and procedures. Report accidents, injuries and unsafe conditions
- To prevent risk injury in dining area, especially during crowded times. Execute management instructions when required
