Role in Brief :To coordinate and supervise the guest relation and food orders to ensure exceptional service and ultimate customer satisfaction. To promptly and warmly greet and direct guests to their tables based on availability or desired seating arrangements, explain the concept , make recommendations to menu items, and sell more items as per guest preference and allergy requirements.Accountabilities ( Technical competencies) or the " What To Do":Promptly and warmly greets and directs guests to their tables based on availability or desired seating arrangements. Create an overall enjoyable dining experience and promotes a safe, clean and neat environment for guests and other associates. Gets along well with others, demonstrates flexibility and patience; possesses an interest in people. Maintains a high level of sensitivity and confidentiality regarding personal or medical information that is shared. Supervises the activities of food runners in the dining room to ensure proper customer service, food handling and sanitation procedures are followed. Works with staff of other departments to perform job duties and during special events or functions. Always comply to approved SOPs ( Standard Operations Procedures) and report any SOP deviation to the line manager . Demonstrates knowledge of emergency safety procedures and helps evacuate guests to safety in the event of fire or another emergency. Assists with service, including occasional bussing and food service, while maintaining safe food handling and sanitation standards. Always ensure compliance with health, safety, and sanitation regulations. While performing the duties of this job, the incumbent is regularly required to travel by foot, waiting and standing for long and short periods of time. Perform cash and non cash payments accurately on the point of sale system and double checks on daily basis any payment variance to report immediately to the manager in charge. Follow the opening and closing checklists of the restaurant as explained in the SOP and suggest improvements to provide better guest experience To meet on daily basis with the team and discuss improvement steps to implement for the next day Work intimately with the kitchen staff and avoid any frictions or arguments that could negatively impact our guests or staff To safeguard the restaurant and Company reputation and follow all policies and procedures as per the signed code of conduct Welcome and acknowledge guests with disabilities and follow proper procedures to accommodate needs Maintain the integrity of Company proprietary information and protect Company assets. Maintain the integrity of the guests’ privacy, including confidentiality of personal information and key control Present menu, answer questions and make suggestions regarding food and beverage Relays orders to kitchen through POS and helps serve courses from kitchen and service bars Attend required training and meetings To treat teammates with respect and avoid any verbal or physical harassment or any provocative attitude toward others. To prevent risk injury in dining area, especially during crowded times , train staff to prevent common hazards such as falls on slippery floors, and cuts from knives and other sharp objects,. Execute management instructions when required

Role in Brief:To perform a range of tasks including preparing tables, serving orders, explaining meals, and facilitating collaboration between kitchen and wait staff. To provide our guests with outstanding customer service and actively help to improve their overall dining experience. To act friendly, professional, and demonstrate excellent communication skills while on duty.Accountabilities ( Technical competencies) or the " What To Do":Greet guests in a genuine warm and friendly manner using professional nomenclature Follow the head waiter instructions in distributing the items as per approved SOPS Organize and clean the areas as per the approved SOPs Open the umbrellas in the outdoor area and make sure they are safe, and Organize the Panadora “the console” as per approved SOPs Serve courses from kitchen and service bars to guest tables as per approved Standard Operation Manual (SOP) Clean and dust off the indoor dining area (start by vacuuming chairs and sofas by removing any loose dirt from the fabric before you clean it) Maintain a thorough knowledge of menu items Clears and resets tables at conclusion of each course as per approved SOPs Complete opening and closing procedures as well as daily side-work Maintain inventory and restock supplies as needed Maintain complete knowledge in the use of all equipment according to user guide specifications. Maintain a neat and organized work area to include adhering to sanitation standards according to Kuwait state law and health codes. Maintain complete knowledge and comply with company policies and procedures Maintain neat, clean and professional appearance according to standards Develop and maintain positive working relationship and support the team to achieve our goals Attend required training and meetings While performing the duties of this job, the employee is frequently required to use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stand and taste or smell. Must lift and/or move food trays or items up to 50 pounds Follow all company safety and security policies and procedures. Report accidents, injuries and unsafe conditions To prevent risk injury in dining area, especially during crowded times. Execute management instructions when required

Greet and seat guests promptly while ensuring a warm and welcoming atmosphere to enhance their dining experience.Take accurate food and drink orders with attention to dietary restrictions or special requests, ensuring clarity for the kitchen and bar staff.Serve food and beverages efficiently, prioritizing timing and presentation to meet guest expectations and maintain restaurant standards.Assist in maintaining cleanliness and organization of the dining area and service stations, ensuring a pleasant and safe environment for guests.Collaborate with kitchen staff to ensure timely and correct order delivery, promoting effective communication between front and back of house.Handle guest inquiries and complaints gracefully, striving for resolution to enhance customer satisfaction and loyalty.Participate in regular training sessions to improve knowledge of menu items and service techniques, fostering personal development.Set up and break down dining areas for special events or busy shifts, ensuring readiness for a seamless guest experience.Monitor table turnover and guest flow, providing attentive service while maximizing efficiency during peak hours.Assist in inventory management by tracking supplies and notifying management of low stock levels to ensure smooth operations.