Responsibilities:

Operational Management:

Overseeing the daily operations to ensure the boutique runs smoothly and efficiently.

Managing inventory levels and coordinating with suppliers to maintain stock.

Implementing and monitoring standard operating procedures to maintain service quality.

Staff Management:

Recruiting, training, and supervising staff, including florists and sales associates.

Developing and managing staff schedules to ensure adequate coverage.

Conducting performance evaluations and providing feedback and coaching.

Customer Service:

Ensuring exceptional customer service by addressing inquiries and resolving issues promptly.

Developing and implementing strategies to enhance customer satisfaction and loyalty.

Overseeing the handling of custom orders and special requests.

Skills:

Leadership and Management:

Proven experience in a managerial role, preferably in retail or the floral industry.

Strong leadership skills with the ability to motivate and manage a diverse team.

Excellent organizational and multitasking abilities.

Customer Service Orientation:

Strong commitment to providing outstanding customer service.

Excellent interpersonal and communication skills.

Financial Acumen:

Experience in budgeting, financial planning, and managing P&L statements.

Analytical skills to interpret financial data and make informed decisions.