The Guest Experience Executive is responsible to provide high-quality service to the FBO passengers, crew and visitors as they enter the Terminal until they reach the aircraft. The executive will be the first point of contact with all customers and are therefore due to represent company brand and image in an elegant and seamless manner.

▪ Provide high-level customer service to all guests by maintaining a pleasant, professional, friendly, and outgoing attitude.

▪ Meet and greet crew and guests arriving at the FBO terminal and manage their passports, documentation, and custom requirements.

▪ Attend crew and guests’ requests, such as seating arrangements around the FBO terminal, in a timely and accurate manner.

▪ Coordinate with operations team to ensure meticulous planning and organization.

▪ Prepare and maintain required reports on daily basis.

▪ Handle guests’ constructive feedback pleasantly and courteously

▪ Compile and organize the flight details for the passengers scheduled to arrive the next day.

▪ Coordinate movement of passengers and luggage both outside and inside the FBO terminal.

▪ Assist in tasks during work events including exhibitions/shows/photoshoots.