Position: Head of Corporate Planning& Business Excellence

Section: Human Resources

Company : Nakilat

Location : Doha, Qatar

Job Summary and Purpose

Lead the development and review of the corporate strategy and business plan, as well as track progress against it and advise on the required actions/changes and continuous improvement activities as needed. The role shall actively contribute cascading corporate strategy into divisional/functional strategies (Finance strategy, IT strategy, Supply Strategy…etc.) in alignment with the corporate overall strategy and ensure all initiatives related to in place for enhancing business excellence and efficiency.

Accountabilities

Corporate Planning Key Accountabilities:

1. Engage in developing, implementing and improving the short and long-term business plans and corporate strategy according to market needs and wants.
2. Assist the business to prioritize initiatives and potential investment opportunities in line with the Corporate direction.
3. Lead, and supervise quality audits, self-assessments and reviews to improve strengths and areas of improvements.
4. Initiate and organize best practice activities aimed at enhancing business practices through a team approach.
5. Influence Corporate Strategy through your team’s collation of industry intelligence, trends, competitor profiling etc. and recommendation of strategic action at a senior level.
6. Facilitate and support various departments to develop the corporate strategy down to departments strategic and business plan level.
7. Based on set intervals, collect data and report on the achievement of quality plans and suggest appropriate corrective and preventive action where necessary.
8. Identifying and fostering innovative initiatives and development programs that would lead to reach organization strategic capabilities and excel among various business functions.
9. Support the Risk function in driving their ERM during the planning cycle.
10. Research and identifying continual improvement concepts, focusing on standards compliances; quality assurance management.
11. Perform any other duty within the context of the job role as will be discussed during interview.

Business Excellence Key Accountabilities:

12. Actively participate in cross functional teams to develop and refine the Vision, Mission and strategy of Nakilat, to ensure quality policies and key processes are aligned with Excellence schemes.
13. Assist in managing the quality planning for Nakilat and its operating entities/subsidiaries, based on the overall Excellence guidelines, mission and vision of the organization.
14. Implement the agreed Quality Measures and reporting methods to track Nakilat compliance plan with the Excellence Model
15. Assist in the implementation of a framework for benchmarking and generation of data for best practice
16. Assess evidence, data and information that are relevant to the submission document and lead corporate planning Team to prepare the trend analysis.
17. Conduct Business Excellence awareness sessions for different business units for identifying the required action plans in terms of business excellence.
18. Assist and follow up the assigned actions plans of business units according to implementation plan
19. Conduct self-assessment using the RADAR Scoring Matrix
20. Support operational teams in delivering excellent customer experience by providing timely and accurate forecasting, resourcing/capacity planning and reporting.
21. Take an active role in the development of policies and procedures to ensure that effective check points and balances are included to generate quality output of services and products.
22. Research and report the latest and updated "Excellence" knowledge base
23. Manage the participation in the Excellence Awards Program

People Management:
24. Manage section staff by overseeing their performance management, recruitment, training and development to ensure high levels of engagement and competence.

Budgets and Plans:
25. Contribute to the development of the Risk Management division budget and monitor its expenditure, while ensuring the optimal utilization of all available resources to protect Nakilat’s interest.

Systems and Processes:
26. Participate in the development of the Risk Management division policies, procedures and system, and ensure their proper implementation to support in the achievement of the different plans according to the Nakilat’s strategy.

27. Carry out any other duties as directed by the Chief Corporate Planning & Risk Officer.

Key Result Areas

• Develop the annual, 3-year and 5-year business planning process from both a strategic and tactical perspective
• Delivery of a comprehensive report on the key activities for Business Excellence such as: Self-Assessment Results based on the Business Excellence Model and Compliance with IMS (Integrated Management Systems), Change Management and Knowledge Management
• Delivery of market specific plans for priority markets within maritime in conjunction with business development
• Deliver specific projects as part of the Corporate Strategy team
• Ensure key corporate targets are achieved such as Revenue Performance, Unit Growth, gross operation profit and Customer and Employee metrics