Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview of the role
Responsible for maintaining the IKEA Store and to keep facilities in a safe operating condition, maintaining a preventative maintenance program and resolving immediate operational and/or safety concerns.  Support the CRM department, ensuring that customers are provided with the highest possible service level (in line with IKEA standards) to achieve the pre-defined yearly sales targets. Conduct all business in accordance with company policies and procedures.

What you will do

Commercial

• Initiate proactive HSE measures to ensure customer and co-worker safety in the store.
• Secure that the security demands of Al Futtaim, IKEA, local legal rules and demands put up by the insurance companies are achieved via a systematic security procedures.
• Be aware of the condition of IKEA property and immediately initiate actions to correct unsafe conditions to help provide a safe, clean and functional store.
• Implement waste management and cost saving initiatives, whilst maintaining IKEA’s market reputation for sustainability.
• Responsible for the cleanliness of store areas including all internal areas and external areas including car park, store facade and roof.
• Responsible for maintenance of technical areas including:All LV/HV rooms, DB’s & SMDB’s.
  FAHU, HVAC, AHU, UPS, FCU, VFD systems.
  Appliances, travelators, escalators & elevators.
  Phone systems, PA systems.
  Fire prevention, sprinkler systems & fire alarm.
  BMS system.
  Attenuation tanks, storm drains & drainage systems.
• Negotiate with third party suppliers and contractors ratifying contracts for CCTV, cleaning, security and safety related products.
• Work with Civil Defense in order to foster good relations.
• Work together with Local Municipality to ensure IKEA is legally compliant.
• Oversee the Corporate Social Responsibility Agenda.
• Ensure Store Emergency Drills are carried out.
• Ensure an adequate number of First Aiders are trained within the business.
• Maintain all First Aid products within the Store.
• Work with departments including ISL and Comm & In for routine updates in safe ways of working.
• Manage Annual Maintenance Calender.
• Support the Duty Manager training for Crisis Management.

Financial

• Gain knowledge of inventory levels of all maintenance consumables, personal protective equipment and spare parts and replenish when necessary.
• Review and monitor daily and monthly KPIs and analyse reports on various measurable factors against benchmarked figures (i.e. manpower productivity, etc). Working with the team to create meaningful actions to achieve agreed goals
• Controlling costs through working in a lean, simple, cost-conscious way using good examples and solutions, and encouraging the team and colleagues to discover more effective ways of working.

People Management and Development

• Conduct assessments of co-workers HSE competence and act accordingly based on the results.
• Manpower planning. Prepare plans, set productivities and supervise the maintenance team to ensure highest levels of work efficiency within the budgeted productivities, motivation and control all the budgeted cost.
• Scheduling for the maintenance department. Create and submit a schedule for the maintenance department based on the coverage needed for peak and non peak sales day. Plan annual leave for the department based on the commercial calendar.
• Conduct Performance development reviews and develop/create action plans based on the outcomes for the HSM team

Technical Solution Delivery

• Contribute to the solution definition and architecture development (including phase out plans) with the Principal Engineer
• Support the Program Manager and Scrum Master/Project Manager in the program/project plan definition
• Take part in sprint planning and clear all technical questions
• Support the Product Manager with the elaboration of the Product Backlog and be responsible for User Stories to meet DOR (definition of ready), in particular: Breakdown of User Stories
  Specifying the User Stories acceptance criteria
  References to UX/UI, High-Level Design (HLD) and Low-Level Design (LLD)
• Contribute to the improvement of the solution demand & delivery practices, procedures, methodologies and tools
• Prepares/contributes to the preparation of the Business Requirements Documents (BRD) in traditional projects