Key Responsibilities

• Supervise, train and mentor housekeeping staff, allocating duties, monitoring performance and providing coaching to maintain consistent standards.

• Plan and coordinate daily, weekly and deep‑clean schedules for all rooms and public areas, ensuring tasks are completed efficiently and to specification.

• Conduct regular inspections of bedrooms, bathrooms, kitchens, living areas and service zones to ensure cleanliness, presentation and adherence to hygiene protocols.

• Manage laundry operations including collection, washing, ironing, folding and storage of linens and clothing, ensuring care instructions are followed and items are returned promptly.

• Maintain inventories of cleaning supplies, linens and amenities; order or request replenishment when stock levels are low and ensure safe storage and usage of cleaning chemicals in line with COSHH guidance.

• Ensure appropriate handling, storage and reporting of lost property and delicate or high‑value items, exercising discretion and respect for the family’s privacy.

• Liaise with other household staff, external contractors and management to coordinate maintenance, special projects and event preparations as required.

• Report maintenance issues, damage or health and safety concerns promptly and assist with basic remedial actions where instructed.

• Ensure waste is segregated and disposed of correctly, supporting recycling practices and following household procedures for hazardous or bulky waste.

• Occasionally undertake hands‑on housekeeping tasks to support the team during peak periods or absences.