Job Title: HR/Ops Manager

Job Description

Payroll Management:

· Work closely with the Finance Team to process and close payroll monthly.

· Collect invoices from consultants and manage expense reimbursements, maintaining detailed expense files.

· Communicate with UK premier payroll team for the monthly payroll process of the UK employees and distribute monthly payslips to the respective UK employees

· Prepare and maintain accurate payroll records and reports

· Ensure compliance with all applicable state and federal wage and hour laws

· Calculate bonuses, commissions, and other payments accurately

· Manage and resolve issues relating to payroll discrepancies

· Handle employee inquiries regarding payroll issues in a timely manner

· Ensure confidentiality of payroll information

Company Communication Channels:

· Responsible for internal company announcements, including new joiners, leavers, birthdays, celebrations, and events.

· Ensure communication via appropriate company channels.

· Serve as a liaison between leadership and employees, ensuring that important updates and information are effectively communicated

Employee Relations:

· Develop and implement employee relations strategies and programs that support a positive work environment and employee engagement

· Serve as the primary point of contact for employee relations issues and inquiries, providing guidance, counseling, and resolution

· Conduct investigations into employee complaints, grievances, and misconduct allegations, ensuring thoroughness, fairness, and compliance with company policies and legal regulations

· Monitor and analyze employee relations trends and metrics to identify areas for improvement and proactively address issues

· Partner with legal and compliance team as needed to ensure compliance with employment laws and regulations

· Handle sensitive and confidential information with discretion and professionalism

Oversee matters related to company accommodation:

· Maintain inventory of items.

· Coordinate cleaning services and handle maintenance issues.

· Manage procurement and control of new items for employee accommodations.

· Coordinate with Finance Team for any maintenance payment

Asset Management:

· In charge of asset procurement such as Hardware Assets and SIM Cards

· Manage DU bill payments

· Handles correspondence for request and issues to DU

· Coordinate exchange and repairs for malfunctioning assets

· Coordinate with IT for any Wi-Fi, hardware and software issues of the employees

· Maintains the asset list/inventory

Recruitment and Onboarding:

· Develop job descriptions (JDs) and obtain budget approvals.

· Collaborate with hiring managers to understand staffing needs and develop recruitment strategies

· Source candidates through various channels (job boards, social media, networking, etc.)

· Screen resumes and conduct initial phone screens to create shortlists of qualified candidates

· Coordinate interviews with hiring managers and assist in the interview process

· Facilitate the selection process by conducting reference checks and background checks

· Extend job offers and manage negotiations with candidates

· Ensure timely communication with candidates throughout the recruitment process

Immigration/Visa Management:

· Serve as the primary point of contact for employees regarding visa and immigration inquiries

· Assist employees with visa applications, including gathering necessary documents and information

· Prepare and submit visa applications (new, renewal and cancellation) accurately and timely to third-party agency

Medical Insurance Renewal:

· Conduct annual negotiations with brokers for medical insurance.

· Obtain necessary approvals and complete documentation for insurance registration for the new year

· Handles addition and deletion of the members

· Process medical insurance claims and follow up of the management

· Educate employees on their insurance benefits, including co-pays, deductibles, and coverage limitations

Offboarding:

· Calculate end-of-service benefits in compliance with UAE labor laws and internal policies.

· Coordinate with CFO/COO on offboarding procedures.

· Ensure cancellation of medical insurance and proper financial settlements.

· Communicate with IT to ensure timely deactivation of access

· Retrieval/collection of company assets

· Maintain records and documentation related to offboarding processes

· Coordinate to third party agency for visa cancellation process

Office Management:

· Supervise office support staff to handle office operations, including coffee orders, food, cleaning, and petty cash management.

· Manage office supplies and inventory, including ordering and maintaining stock levels

· Coordinate and oversee office services (e.g., cleaning, maintenance) and office equipment

File Management

· Organize and maintain physical and electronic files of the company, employees and CEOs, CFOs, and their family members.

· Ensure files are stored securely

· Retrieve and distribute files upon request, ensuring confidentiality and data security