• Develop and implement processes and procedures for tracking and analyzing the technical and administrative data of INTALEQ’s software, hardware, and IT equipment from requisition to retirement.
• Track and maintain copies of software licenses, warranties, maintenance agreements, and vendor contracts. Perform inventories and usage monitoring of all IT assets, recording all findings, changes, physical locations, and support incidents.
• Communicate asset management strategies effectively to team members and stakeholders in a timely and clear manner.
• Identify opportunities to maximize or exploit unused or partially used IT assets to achieve full efficiency and ROI from company resources.
• Conduct and report on software and hardware asset reconciliation and audit activities, including licensing, warranty, and maintenance/support contract information, on a timely basis.
• Compare warranties, maintenance agreements, and vendor contracts to assist with asset upkeep, upgrades, repairs, and replacements.
• Generate, distribute, and review relevant management reports. Research industry best practices and compare them with the organization's practices to establish benchmarks for managing IT assets.
• Participate in and coordinate regular incident and problem resolution processes, including the documentation of knowledge-based articles.
• Develop and implement proactive processes and procedures for managing and monitoring printing services, including consumables, inventories, and operational status.
• Coordinate third-party equipment delivery and maintenance contracts.
• Configure and deploy new or changed IT equipment, including laptops, desktops, printers, and peripherals.
• Collaborate with various IT service management functions and processes to meet ICT asset management requirements.
• Supervise the activities of the ICT Asset Management Analyst and manage third-party contracts related to IT assets.
• Maintain relationships with business users and third-party suppliers, addressing stakeholder expectations.
• Communicate openly and promptly with internal and external stakeholders, providing all necessary information and support.
• Assume additional responsibilities as directed by the direct supervisor.
• Adhere to departmental budgets, ensuring optimal utilization of all available resources.
• Provide information and support for the development of IT budgets and forecasts.
• Implement approved departmental policies, processes, and procedures to ensure work is completed consistently and controlled while delivering world-class service.
• Ensure cost-efficient usage of all resources to minimize wastage and unnecessary expenses.
• Share ideas and viewpoints to streamline processes, driving efficiency and improvements across the organization.
• Ensure compliance with all relevant QHSSE management procedures and controls across the department, providing a safe, world-class, secure, and environmentally responsible service to customers, the public, and employees.
• Achieve departmental goals by setting individual objectives, managing performance, developing staff, and providing both formal and informal feedback to maximize overall performance and engagement.
• Motivate team members and identify opportunities to participate in change initiatives, programs, and projects that align with international best practices and respond to changes in the competitive environment.