• Formulate and implement processes and procedures for tracking and analysing technical and administrative data of AZF/SFM software, hardware, and IT equipment from requisition through retirement.
• Track and maintain copies of software licenses, warranties, maintenance agreements, and vendor contracts.
• Perform inventories and usage monitoring of all IT assets and record all findings, changes, physical location, and incidences of support.
• Communicate effectively asset management strategies to team members and stakeholders in a timely and clear fashion.
• Explore opportunities for maximizing or exploiting unused or partially used IT assets to achieve full efficiency and ROI from company resources
• Conduct and report software/hardware asset reconciliation and audit activities on a timely basis, including licensing, warranty, and maintenance/support contract information.
• Compare warranties, maintenance agreements, and vendor contracts to assist with asset upkeep, upgrades, repair, and replacement.
• Generate, distribute, and review relevant management reports.
• Research industry best practices and compare against the organization’s practices in order to establish benchmarks for managing IT assets.
• Identify control, record, report, audit and verify service assets and configuration item, including versions, baselines, constituent components, their attributes and relationships.
• Account for, manage and protect the integrity of service assets and configuration item (and where appropriate, those of its customers) through service lifecycle by ensuring that only authorized components are used, and only authorized changes are made.
• Ensure the integrity of IT assets and configuration required to control the services and IT infrastructure by establishing and maintaining an accurate and complete configuration management system.
• Coordinate with change and release management for efficient and effectiveness of implementation of Information technology changes and releases
• Manage media and documentation relating to live products assets (hardware, software, applications)
• Investigate and resolve exceptions and accuracy issues of the CMS repository.
• Enter all software and hardware serial numbers or identification tags into configuration management system (CMS) and ensure information is up-to-date, accurate, and auditable.
• Participate and coordinate in regular incident & Problem resolution process and documentation of knowledge based.
• Develop and implement proactive process and procedures for managing and monitoring of printing services including consumables, inventories and operational status.
• Coordinate third party equipment delivery and maintenance contracts
• Configuration and deployment of New/Change IT Equipment including Laptop, Desktop, Printers and peripherals.
• Coordinate with various IT service Management Functions and process for aspect of IT Asset and configuration requirement.
• Supervises the activities of Asset and configuration Analyst, printing service specialist and third-party contracts related to IT Asset
• Responsible for maintaining relationships with business users, third party supplier and address stakeholder expectations.
• Assume any other responsibilities as directed by the direct supervisor