Location: Khor Fakkan, UAE.

Job Summary

The IT Support Engineer provides effective IT assistance across all aspects of the business and will provide technical support to the IT Administration team. He/ She is responsible for supporting and maintaining of all IT-related hardware/software, Business Applications, Cloud, Network communication, and Terminal IT Operations. The position provides exposure to a broad range of IT-related services and activities.

• Responds to IT technical assistance requests as per Department SLA.
• Diagnoses & resolves technical hardware, software and Business applications issues.
• Manage and Maintain Terminal WIFI Equipment’s, RDT equipment in operational condition.
• Manage and maintain the IT assets inventory in up to date condition.
• Perform the periodic maintenance of terminal equipment such as terminal WIFI, CCTV, RDT.
• Installs and configures computers as per standard and business needs.
• Configures and manage the company the printers and copiers and keep it in operations.
• Configures and manage the company mobility devices as per IT Policies.
• Ensures business related software applications are installed and updated.
• Follow up for Site IT Procurement Requests.
• Performs security and backup duties for the site.
• Requests, follows-up, configures, operates, and monitors Site IT Infrastructure, services.
• Implement corporate polices on the site and escalate in case of any conflicts.
• Educate the business users on IT Systems and applications and improve the usages for better optimization.

Information Security Management System (ISMS):

• Safeguard Gulftainer Information’s as per Information protection requirements.
• Implement and maintain an Information Security Management System based on the ISO/IEC 27000 series standards, including certification against ISO/IEC 27001 where applicable
• Implement and maintain the necessary information security policies, standards, procedures, and guidelines, in conjunction with the Information Technology Security Committee.
• Perform IT compliance monitoring and improvement activities to ensure compliance both with internal security policies etc. and applicable laws and regulations.
• Participate and support information security awareness, training, and educational activities.
• Participate and support information security risk assessments and control selection activities.
• Participate and support Information security audits and remediation.
• Participate and support relating to contingency planning, business continuity management, and IT disaster recovery in conjunction with relevant functions and third parties.
• Comply with IT Policies (Governance and IT Security) and comply with all applicable system and security controls /Clause and LAWs.
• Report an Information Security incident timely manner and action per management direction.
• Prioritize Information security activities and ensure it is part of day-to-day responsibilities.