eMinds - a wholly-owned subsidiary of Etisalat Services Holdings (ESH), we have been catering to meet the demanding manpower needs of all the affluent sister companies under the umbrella of ESH alongside fulfilling the HR outsourcing requirements of our rich portfolio of external clients and manpower outsourcing services.

About the Job:

Administering the organisation’s insurance arrangements to provide relevant and cost effective protection and claims handling. Ensures processed claims are in line with the HR manual and that the employees are eligible.

• Coordinating, liaising and networking between insurance companies regarding eligibility, payments, approvals, reconciliation and other requirements
• Responsible for coordinating and supporting initiatives relative to the evaluation, processing, and handling of claims for an organization
• Acts as a liaison between the organization, its insurance provider and agents, claimants, and policy holders regarding the status and eligibility for coverage for all relevant claims
• Responsible for filing and tracking insurance claims and informing employees of their claims status
• Reviews claims to make sure that billing requirements are met, updates accounts as necessary, answers inquiries, and makes recommendations for resolution
• Process insurance and disability claims in a timely manner
• Prepares insurance forms and associated correspondences
• Entertains employees’ queries regarding policy coverage
• Liaise with employees regarding their eligibility and entitlements
• Ensuring coverage of claims, guiding staff for correct use age of claim forms, approval papers
• Coordinating with insurance companies for obtaining information on new policies and their coverage
• To network with insurance companies to obtain accreditation as a provide
• To advice the management on insurance matters
• To coordinate and co-operate with colleagues and other related departments for smooth running of operations
• Performs any other duties as required