Responsible for providing services related to processes, software, databases, reports related to CRM, Ecommerce, and customer experience

· Define and assist in Business process mapping and documentation

· Create Analytical dashboard, interpret and communicate customer service and customer experience information

· Process improvement for existing and new requirements

· Define software requirement and coordinate with internal and external providers to develop applications

· Implement existing and new software applications related to CRM, Ecommerce.

· Provide training and re-orientation related software systems to last mile users

· Internal training for sustainability and continuity of business.

· IT Governance and legal compliance related to host country laws.

· Setup, Config of all Operations related applications

· Facilitate Marketing dept. on requirements related to data, applications, CRM process for internal and social media requirements

· Social media platforms are in adherence with security and sustainability

· Manage CRM functions, applications, team and co-ordinate with Marketing to ensure effective CRM.

· MMR