- Provide end-user support for hardware, software, printers, and network issues.

- Manage IT infrastructure setup for new branches including workstations, CCTV, and network devices.

- Administer and configure routers, switches, firewalls, servers, and backups.

- Ensure IT security and compliance through policy enforcement and system monitoring.

- Maintain accurate IT asset tracking, documentation, and lifecycle management.

- Train users on IT best practices and ensure smooth IT operations at all sites.