Under limited supervision of direct reporting authority, manages all planning, operational, technical support, and administrative aspects of the integrated information technology services for hospital, multifaceted operating departments. Oversees and coordinates such activities as programming, network administration, system design, applications development, user support, and computer operations. Act as the primary source of technical advice, guidance, and expertise to the hospital on the application of computer hardware and software, in alignment with vision, mission and values of the hospital.
Job Responsibilities:
- Oversees and coordinates the provision of computer hardware/software and network support to include systems design, implementation, and troubleshooting, security and backup design, user access, and administration.
- Acts as a primary point of liaison with hospital departments and staff to determine and interpret information requirements; plan, design, and develop integrated hardware/software solutions.
- Oversees the implementation of software applications as appropriate to meet specific information requirements; and the development of programs and generation of accurate reports.
- Oversees the development, installation and service of the local area network(s) for the hospital; and schedule and coordinate maintenance and repairs.
- Evaluates, procures, and coordinates installation of computer hardware, software, and associated supplies, in accordance with operational requirements and budget restraints.
- Oversees the supervision of IT personnel, which include work allocation, training, and problem resolution; evaluate performance and make recommendations for personnel actions; motivates employees to achieve peak productivity and performance.
- Develops and implements systems to maintain records on employees, equipment inventories, and compliance activities.
- Develops annual IT & Computer Services operating budgets and provide fiscal direction to the IT.
- Develops or assists with the development and implementation of policies, procedures, objectives, short-and long-range planning, projects and programs; consistent with those of the hospital to ensure efficient and safe operation of the IT and assist in accomplishment of established goals.
- Represents the hospital at various relevant IT community and/or business meetings; promote existing and new programs and/or policies.
- Establishes realistic and challenging operational goals/ objectives, prioritizes well, projects needs and resources, anticipates problems and implements plans, overall leading to highly performing unit/ department.
- Exercises effective control over subordinates to achieve objectives set; appraises objectively, provides apt feedback, coaches, provides positive reinforcement and recognition appropriately; resolves conflicts.
- Ensures staffs are trained based on identified training needs and measures outcomes / objectives met. Pays careful attention to staff potential and facilitates career path.
- Partners and collaborates with operational Leadership to identify and solution process improvements within the Cerner assigned applications.
- Oversees change management and improvement related to the assigned Cerner systems.
- Gather, lead, and support a team focusing on skills and knowledge of the technology, and adoption aspects of Cerner technology.
- Serve as a change agent to help lead complex interconnected organizational technology initiatives.
- Support the quality initiatives throughout the organization and recommend system solutions or aids to enhance the technology solutions for improved patient outcomes.
- Work with Cerner Oracle team in the design, prioritization, and adoption of on-going improvements to Cerner solutions as and when necessary.
