Job Title: IT Support Service Specialist (IT Generalist)
Location: Dubai, UAE
Salary: AED 7,000
Employment Type: Full-time
Reporting To: Senior IT / IT Manager
Driving License: Recommended (frequent travel between locations)
Benefits:
- Accommodation: Provided or allowance
- Ticket Allowance: Annual (self only)
- Health & Life Insurance: Self only
Role Purpose
To deliver end-to-end IT support across the multiple offices, villas, and residential locations of a high-net-worth individual, ensuring stable, secure, and efficient operation of all technology systems. The role supports uninterrupted business operations through hands-on technical support, infrastructure management, vendor coordination, and responsive on-site and remote user support.
Key Responsibilities
IT Support & End-User Services
- Act as the primary point of contact for all IT-related issues across offices, villas, and residences.
- Provide hands-on support for desktops, laptops, tablets, mobile devices, printers, TVs, and smart TVs.
- Diagnose and resolve hardware, software, and connectivity issues in a timely manner.
- Support user onboarding, including device setup, email configuration, and access provisioning.
Networking & Infrastructure
- Configure, maintain, and troubleshoot routers, switches, Wi-Fi access points, VPNs, and firewalls.
- Manage network connectivity, DNS, and domain configurations.
- Support full network setup for new or renovated offices and residential locations.
Servers & Virtualization
- Support physical and virtual server environments.
- Configure and manage virtual machines using Hyper-V.
- Coordinate server-related tasks with senior IT staff as required.
Email, Collaboration & Productivity Tools
- Manage and support email platforms including Microsoft 365 / Exchange, Google Workspace, and third-party providers.
- Administer multiple email domains and user accounts.
- Configure and troubleshoot email on desktops, laptops, and mobile devices.
- Provide support for Microsoft Office applications (Outlook, Word, Excel, Teams).
Web Hosting & Website Support
- Manage web hosting environments and DNS records.
- Perform basic website troubleshooting and content updates.
- Apply basic HTML for minor changes.
- Coordinate with hosting providers and external vendors when required.
Security, CCTV & Access Control
- Configure and troubleshoot CCTV systems.
- Support biometric, door access, and attendance systems.
- Coordinate with contractors for security system installation and maintenance.
Vendor & Contractor Coordination
- Liaise with vendors, contractors, and service providers.
- Conduct site visits to explain technical requirements.
- Obtain, review, and revise quotations for IT-related projects.
- Coordinate installation and maintenance of internet, CCTV, and telephone systems.
System Maintenance & Remote Support
- Perform system and firmware upgrades for servers, computers, printers, networking devices, and smart devices.
- Ensure IT systems remain secure, stable, and up to date.
- Provide remote support using tools such as TeamViewer and AnyDesk.
- Support multiple locations remotely and on-site as required.
Administration & Documentation
- Track and consolidate monthly IT-related expenses.
- Maintain accurate documentation for IT systems, vendors, and configurations.
- Support ad-hoc IT projects and initiatives as assigned.
