Greet the Customer:

Welcome customers to the Jewellery store with a friendly and professional manner.

Create a positive first impression by providing excellent customer service.

Find the Customer Needs:

Engage with customers to understand their preferences, style, and Jewellery requirements.

Ask open-ended questions to determine their tastes, occasion, and budget.

Use active listening skills to identify and anticipate customer needs.

Meet the Customer Needs:

Showcase a wide range of Jewellery products, highlighting their features and benefits.

Provide expert advice and recommendations to customers based on their preferences and requirements.

Assist customers in trying on different Jewellery pieces and provide guidance in making the right selection.

Offer styling suggestions and insights to enhance the customer's overall experience.

Check the Service Result with the Customer:

Ensure that the customer is satisfied with their chosen Jewellery piece.

Address any concerns or issues promptly and effectively.

Seek feedback from customers to improve the quality of service.

Thank the Customer:

Express genuine gratitude to the customer for their purchase.

Provide information on any additional services or promotions that may be of interest to the customer.

Offer contact information for future assistance or follow-ups.

After-Sales Service:

Maintain regular contact with customers to build long-term relationships.

Assist customers with Jewellery maintenance, repairs, and resizing services.

Handle any post-purchase inquiries, exchanges, or returns in a timely and efficient manner.

Coordinate with the relevant departments to ensure prompt delivery of special orders or custom-made Jewellery.