Responsible for providing administrative and public relations support, with a strong focus on managing relationships with Saudi government entities and ministries. The role supports the Retail and HR teams by ensuring smooth coordination of government-related processes, employee documentation, and general administrative activities to enable efficient business operations in KSA.

Key Accountabilities

Government Relations & Public Relations

• Act as a key point of contact between the company and Saudi government entities (e.g., Ministry of Human Resources & Social Development, GOSI, Absher, Muqeem, Jawazat, Chambers of Commerce, and other relevant authorities).

• Support end-to-end processing of government-related transactions including visas, work permits, iqama, medical insurance, and employee registrations.

• Collect, prepare, and submit required documentation for visas, permits, and other government services.

• Ensure all employee visas, iqamas, medical and labor permits are valid and renewed on time.

• Maintain updated staff records with local ministries and government platforms. • Support registration and renewal of company licenses and government portals.

• Keep track of changes in Saudi labor laws and government regulations and escalate any risks or issues.

Administrative & Operational Support

• Provide general administrative support to Retail, HR and Operations teams.

• Handle office tasks such as filing, maintaining records, preparing reports and correspondence.

• Maintain accurate electronic and physical employee files.

• Support onboarding and offboarding processes including documentation and passport handling.

• Coordinate travel, transportation, and logistics for meetings, trainings, and events.

• Liaise with telecom providers for line connections/disconnections and handle related issues.

• Reconcile monthly telecom and other admin-related invoices in coordination with Finance.

• Support health insurance additions, deletions, and renewals for employees.

• Assist with data collection, tracking, and basic reporting.

• Support additional ad-hoc administrative tasks as required by Management.