We are recruiting the below role for one of our esteem client based in Abu Dhabi. The role would be on a 06 months contract, with the possibility of extension. The ideal candidate will have a minimum of 3 years of experience, be ITIL and ISO 20000 certified, and have hands-on experience with full life cycle implementations across at least 5 projects. Proficiency in IT Service Management (ITSM) and fluency in Arabic are essential for this role.

Key Responsibilities:

• Implement and support ITIL and ISO 20000 best practices within the organization.
• Manage and execute full life cycle implementations for IT projects, ensuring successful delivery from initiation to completion.
• Apply ITSM principles and practices to enhance service delivery and support.
• Document project processes, results, and challenges accurately.
• Collaborate with team members and stakeholders to meet project goals and timelines.
• Provide technical support and troubleshooting as required during project phases.