The membership base of the club while providing a professional and friendly service to both prospective and existing members. The Membership Consultant will actively seek new business for the club and achieve monthly targets. To represent the facility and the brand in a positive and professional manner at all times.

KEY RESPONSIBILITIES

Greets members and guests promptly and with a smile in order to create a friendly and welcoming atmosphere in the club

Achieves monthly set sales targets

Responsible for processing accurate cash and credit card transactions at all times

Contacts assigned on a timely basis

Contacts new leads within twenty-four hours

Maintains accurate records of all leads, new sales and sales activities in the CRM

Conducts sales presentation according to established systems

Achieves Minimum Performance Criteria (MPC)

Prepares daily sales reports

Projects a professional and polished image at all times

Provides excellent customer service at all times to members and guests

Completes all formalities of a newly joined member and initiates and oversees induction process

Gets back to complaints within 24 hours and works on resolving them within 48 hours with an action report submitted to management

Analyzes CRM data in order to capture areas for improvement

Follows up on leads and missed opportunities

Makes scheduled customer service calls to check on members

Responds immediately to member inquiries, concerns and requests

Establishes and maintains an effective referral system

Participates in all scheduled meetings as directed by the supervisor/manager

Attends all trainings required by the management

Participates in team-building activities

Tries out new products, equipment, classes and provides feedback to the management

Generates leads required through different mediums including in-club events, outreach activities and social media

Seeks for additional training and coaching on areas that need improvement

Invites guests to club events in an effort to convert them to members