Almosafer (part of Seera Group)
Saudi Arabia s Leading Travel Company
Elevating the journey for travelers from Saudi Arabia, the region & beyond, while harnessing Seera
Group s 40+ years of expertise, Almosafer supports Saudi Arabia s vision as a national champion for
tourism. Almosafer creates opportunities for outbound, leisure, and religious travel, whilst serving B2C
and B2B customers, partners, and suppliers with state-of-the-art travel solutions, a digital-first mindset,
and travel advisory.
About the Job :
As a Retail Customer Care Agent, you will be responsible for assisting customers through multiple
communication channels, including voice (phone) and non-voice (email, chat, ...) interactions. Your
primary goal is to provide exceptional support related to After-sales booking flights, hotels, and other
travel-related services, ensuring a satisfying customer experience.
Responsibilities :
Provide assistance to customers regarding their flight, hotel bookings, and related travel services in the
after sales part.
Handle queries, complaints, and requests via phone, email, chat, and other channels.
Assist customers with modifying reservations for flights, hotels, and associated services.
Maintain a professional and positive attitude while interacting with customers.
Engage with customers to enhance their experience, ensuring satisfaction and loyalty.
Accurately record and maintain customer information, including booking details and communication
history, in the customer relationship management (CRM) system.
Ensure compliance with data protection policies.
Work closely with other departments to provide end-to-end solutions for customers.
Assist colleagues during peak periods or high workloads.
Profile Requirements:
Maximum Age 32 Years old.
V.Good up to Excellent command of English.
GDS experience is a plus (Amadeus / Galileo).
Tourism background.
CS experience is preferred.
Grads only are welcome to apply.
Interpersonal skills.
Communication skills.
Customer service orientated.
Active listening skills.
Problem-solving skills.
Negotiation skills.