1. Fully focuses in his/her work on customer centricity, e.g. by creating fascinating wow moments & inspiring customer enthusiasm for the brand and the products.

2. Be always up to date about products, technologies (e.g. Connect) and trends to provide high level knowledge for customers and colleagues.

3. Be informed about the competitor products and technologies to underline the Porsche strength

4. Provide customer or prospect with information about Porsche brand and history

5. Act as a brand ambassador and try to create fans

6. Carry out analyses and find out interests/specific preferences of the customers

7. Promote options on equipment with no sales pressure towards the customer

8. Act as an expert for Connect towards customers and Sales team of the dealership

9. Explanation of innovative services (e-Mobility especially related to charging)

10. Be always updated on new trends and technology

11. Involve all senses, explain the concept and let the customer try it out to create wow effects

12. Configure and visualize the customer's desired new car and offer personalization options

13. In case of initial consultation, hands over customers to the Sales Consultant seamlessly

14. Act as a Product Expert and support Sales / Service Consultants in case any technical questions

15. Act as a first contact for the customer in the ownership phase in case of technical issues

16. Support preparation of events e.g. plan which products and features shall be presented

17. Act as an expert for products and technologies at events

18. Support to the sales consultant in the first handover of the car (e.g. explanation and settings)

19. Update customer data after each consultation

20. Take details of vehicle history & faults, provide customer with an estimate of time & cost, on completion of work ensure customer understands all work carried out and deal with any concerns or complaints.

21. Check invoices, ensure accuracy & explain customers any additional cost & warranty information.

22. Pro-actively communicate with customers if additional work is required, explain safety, cost and time impact.

23. Understand customer's ongoing vehicle requirements and use these to the benefit of the sales and service elements of the business.

24. Up-sell additional services & products to customers to increase profitability

25. Vehicle handover / Delivery to be taken care when required in line with Porsche standards involves several key steps to provide a professional and exciting experience.

26. Maintain an accurate database of customer information to aid in product recall & marketing campaigns.

27. Observe all guidelines, instructions and conditions laid down by the law, the authorities and the manufacturer with regard to customer advice.

28. Practice personal continuous improvement by attending any relevant courses

29. Arrange a meeting with your line manager in accordance with the annual appraisal.

30. Attend regular staff meetings, using them as a basis for the communication of any ideas for improvement in processes, cost savings and revenue increases.