What you will do • Install, configure, upgrade, patch, administer, and implement OS and storage systems. • Analyze, troubleshoot, and resolve technical issues related to Oracle products • Facilitate root cause analysis for product problems and identify effective resolutions. • Deliver high-quality technical support services to Oracle CSS customers. • Participate in onsite, remote, or weekend support rotations as needed. • Provide proactive health checks and performance tuning recommendations. • Ensure compliance with internal methodologies, tools, and quality standards. • Serve as a trusted technology advisor with in-depth knowledge of customer environments. • Understand customer requirements to design suitable architectures and develop technical implementation plans. • Transfer relevant technical knowledge regarding Oracle products. • Collaborate with team members and other teams to enhance knowledge sharing and improve CSS business outcomes. • Engage in initiatives aimed at improving overall service delivery and documentation quality.
what we are looking for Technical Qualifications: • 10+ years experience in Solaris 10/11 and Linux distributions • Oracle Sun Solaris OS, Network and Cluster Administration • Oracle Sun Hardware V/T/M-Series SPARC and x86 design, implementation, and support • OVM, Xen, PDoms, LDoms, zones, SVM, UFS, ZFS, NFS, Flash Archive, Jump start, AI Installer • OLVM administration and migration projects • Oracle Engineered Systems, SuperCluster, Exadata, Private Cloud Appliance (PCA), ZFS Storage and Backup Appliances, InfiniBand Switches • Oracle Cloud IaaS: VCN, ADs, Instance, Storage, IAM, LB, and DNS • Valuable skills in Kubernetes, Dockers, DevOps, Ansible, Terraform and OpenShift Redhat
Other Qualifications: • University Degree in Computer science or similar • Strong English written/verbal communications (French; Spanish or German will be also valued) • Self-motivated individual who works well in a team environment • Work experience at client location in 24*7 shift support • Excellent Incident and Problem Management skills • Flexibility to visit or work at customer premises • Flexibility to travel (~ 25% of the time) in the region (EMEA) • Flexibility to be on-call as part of a rotating 24x7 support model, shared across team members, covering technical support off-business hours • Experience in working as part of Global/ Matrixed/ Remote teams • Self-driven, ability to work under minimal supervision • Excellent Analytical skills
