- Diagnose and troubleshoot printer malfunctions, ensuring minimal downtime for clients.
- Perform routine maintenance and repairs on various printer models to extend their lifespan.
- Install new printers and configure them to work seamlessly within the existing network infrastructure.
- Provide technical support and training to clients on proper printer usage and maintenance.
- Maintain accurate records of service calls, repairs, and inventory management for efficient operations.
- Stay updated on the latest printer technologies and industry trends to provide informed recommendations.
- Collaborate with the sales team to provide technical insights on printer products and solutions.
- Conduct on-site evaluations to assess client needs and recommend appropriate printer solutions.
- Ensure compliance with safety and health regulations while performing repairs and installations.
- Manage customer relationships by delivering excellent service and addressing concerns promptly.
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