Conduct regular inspections of food preparation areas and storage facilities to ensure compliance with health and safety regulations, identifying potential hazards before they become issues.
Develop and implement quality assurance protocols tailored specifically for restaurant and retail-warehouse operations, enhancing overall service delivery and product quality.
Train staff on quality standards, emphasizing the importance of hygiene and safety practices in both food handling and customer service.
Analyze customer feedback and complaints to identify trends and areas for improvement, ensuring corrective actions are taken swiftly.
Collaborate with suppliers to ensure that all ingredients and products meet the quality standards set by the organization.
Monitor inventory levels and storage conditions to prevent spoilage, waste, and contamination, maintaining efficient operational flow.
Oversee the execution of health and safety training programs for all employees, ensuring a culture of safety and quality is ingrained in the workplace.
Compile and maintain detailed records of inspections, audits, and quality assurance reports for accountability and continuous improvement.
Prepare for and facilitate external audits and inspections, ensuring that all documentation and practices are in line with regulatory standards.
Act as a liaison between management and staff, advocating for quality improvements and fostering a team-oriented approach to enhance service excellence.
