Conduct regular inspections of food preparation areas and storage facilities to ensure compliance with health and safety regulations, identifying potential hazards before they become issues.Develop and implement quality assurance protocols tailored specifically for restaurant and retail-warehouse operations, enhancing overall service delivery and product quality.Train staff on quality standards, emphasizing the importance of hygiene and safety practices in both food handling and customer service.Analyze customer feedback and complaints to identify trends and areas for improvement, ensuring corrective actions are taken swiftly.Collaborate with suppliers to ensure that all ingredients and products meet the quality standards set by the organization.Monitor inventory levels and storage conditions to prevent spoilage, waste, and contamination, maintaining efficient operational flow.Oversee the execution of health and safety training programs for all employees, ensuring a culture of safety and quality is ingrained in the workplace.Compile and maintain detailed records of inspections, audits, and quality assurance reports for accountability and continuous improvement.Prepare for and facilitate external audits and inspections, ensuring that all documentation and practices are in line with regulatory standards.Act as a liaison between management and staff, advocating for quality improvements and fostering a team-oriented approach to enhance service excellence.

Greeting and seating customers in a friendly and professional manner.Taking customer orders accurately and efficiently.Serving food and beverages to customers according to their preferences and dietary restrictions.Providing recommendations and answering customer inquiries about menu items.Anticipating customer needs and ensuring a positive dining experience.Processing customer payments and handling cash transactions accurately.Cleaning and setting up tables before and after customer use.Collaborating with kitchen staff to ensure timely and accurate food delivery.Adhering to food safety and hygiene standards.Resolving customer complaints or concerns promptly and professionally.

Coordinate and manage the procurement process for goods and services, ensuring timely delivery and adherence to quality standards.Collaborate with internal stakeholders to determine procurement needs and develop sourcing strategies.Conduct market research to identify potential suppliers and evaluate their capabilities and pricing.Negotiate and finalize contracts and agreements with suppliers, ensuring favorable terms and conditions.Monitor supplier performance and resolve any issues or disputes that arise.Maintain accurate procurement records and ensure compliance with company policies and procedures.Assist with supplier selection and qualification processes, including conducting site visits and audits.Manage inventory levels and procurement budgets to optimize cost savings and minimize risk.Stay updated on industry trends and best practices in procurement to drive continuous improvement.Support cross-functional teams in achieving procurement objectives and delivering value to the organization.

ROLE SUMMARY:Reporting to the Restaurant Manager, the Call Centre Agent is responsible for handling calls related to customerinquiries, orders, promotions and complaints for a restaurant.This role is vital for delivering outstanding customer service and ensuring a positive resolution to customercomplaints and inquiries.KEY ACCOUNTABILITIESOPERATIONAL• Answer all incoming customer calls in a professional and efficient manner• Confer with customers by telephone to provide information about products, take or enter orders, cancel orders, or obtain details of complaints• Forwarding customer orders to the relevant branches in a timely and efficient manner• Create customer records and fill the necessary contact details and customer information into the company's database• Educate the customer on our product range and offer a variety of products to clients• Sells additional products by recognizing opportunities to up-sell accounts; explaining new menu items/products to enhance revenues• Providing order status updates; following up and coordinating with branches and delivery drivers onlate/pending orders• Data entry and keeping records of customer interactions or transactions, recording details ofinquiries, complaints, or comments, as well as actions taken• Resolve customers' service or billing complaints by performing activities such as exchangingproducts, refunding money, or adjusting bills• Check to ensure that appropriate changes were made to resolve customers' problems• Prepare change of address records or issue service discontinuance orders.• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems• Establish rapport and healthy communication with customers for customer retention; regularly makeservice/quality-enhancement recommendations to management• Conduct follow up calls on a daily basis during off-peak hours to regular customers and reportingfeedback to management• Processing online customer orders and replying to customer Emails in a timely manner• Attend weekly customer service team meetings• Attend all product-training sessions• Comply with all company procedures and policies

Capture high-quality images that meet client specificationsCollaborate with clients to understand their vision and desired outcomesSelect and set up appropriate equipment and props for each photoshootAdjust lighting, angles, and composition to create visually appealing imagesEdit and retouch photos using industry-standard softwareEnsure timely delivery of edited photos to clientsMaintain and organize a portfolio of work to showcase to potential clientsStay up-to-date with industry trends and techniquesCollaborate with a team of photographers and other professionals on larger projects

JOB DESCRIPTIONReporting to the Procurement Manager, the Senior Procurement Executive/ Procurement Executive isresponsible for overseeing the sourcing, negotiation, and acquisition of goods and services essential for thecompany’s business operations.This role involves developing procurement strategies, managing supplier relationships, and ensuring that allpurchases meet the company’s quality standard, budgetary constraints, and delivery requirements.The Senior Procurement Executive/ Procurement Executive works closely with various departments to alignprocurement activities with the business’s goals and operational needs.KEY ACCOUNTABILITIESSTRATEGY• Develop and implement procurement strategies that align with the company’s goals and ensure cost-effective purchasing.• Analyze market trends and conditions to identify potential opportunities and risks in the supply chainOPERATIONAL• Identify, evaluate, and select suppliers based on quality, cost, service, and reliability and build andmaintain strong relationships with key suppliers.• Monitor supplier performance and manage supplier-related issues to ensure continuous supply ofquality products• Support in negotiating contracts, prices, and terms with suppliers to achieve cost savings and value formoney• Continuously seek opportunities to reduce costs while maintaining quality and service standards• Liaise with vendors and service providers, getting approvals from the Manager and ensuring timely delivery of office services and supplies• Collaborate with the warehouse and operations teams to ensure optimal inventory levels and timelydelivery of goods• Monitor and manage inventory turnover, ensuring that excess inventory and stockouts are minimized.

Manage and oversee all aspects of the restaurant's operations.Hire, train, and supervise staff members.Plan menus and coordinate food and beverage offerings.Monitor food quality, cleanliness, and service standards.Maintain inventory and order supplies as needed.Ensure compliance with health and safety regulations.Handle customer complaints and resolve issues promptly.Develop and implement marketing strategies to attract and retain customers.Analyze financial data and prepare budgets and reports.Collaborate with other managers to improve overall restaurant performance.

Lead daily store operations, ensuring that all tasks are completed efficiently and effectively to meet customer expectations.Train, mentor, and motivate team members to enhance their performance and foster a positive work environment.Analyze sales trends and inventory levels to optimize stock management and drive sales growth.Implement visual merchandising strategies that align with brand standards to enhance the shopping experience.Monitor and maintain store compliance with health and safety regulations and company policies.Handle customer inquiries and complaints with professionalism, ensuring a resolution that promotes customer satisfaction.Collaborate with upper management to strategize promotions and marketing efforts that boost store visibility and sales.Conduct regular staff meetings to communicate goals, address concerns, and share important updates.Manage cash handling processes and ensure accurate financial reporting at the end of each shift.Evaluate team performance and provide constructive feedback to support individual career growth.

Manage inventory by accurately tracking incoming and outgoing stock to prevent shortages or overages.Conduct regular audits to ensure compliance with safety standards and maintain accurate inventory records.Coordinate with suppliers and vendors to facilitate timely deliveries and resolve discrepancies in shipments.Implement effective storage solutions that maximize space and improve accessibility of assets.Utilize inventory management software to streamline operations and generate real-time reports.Train and supervise junior staff on best practices for inventory control and safety protocols.Assist in the planning and execution of inventory stocktaking and reconciliation processes.Develop and maintain relationships with internal departments to understand their inventory needs.Monitor expiration dates and ensure timely rotation of perishable items to minimize waste.Prepare and present regular performance reports to management, highlighting key metrics and areas for improvement.

Supervise and manage store operations, including sales, inventory management, and customer service.Train and develop store employees, ensuring they have the skills and knowledge to perform their roles effectively.Monitor and analyze sales data to identify trends and make recommendations for improvement.Maintain store appearance and ensure merchandise is displayed effectively.Handle customer complaints and resolve issues in a timely and satisfactory manner.Manage store budget and expenses, ensuring profitability.Implement and enforce company policies and procedures.Collaborate with other departments, such as marketing and purchasing, to optimize store performance.Stay up-to-date with industry trends and competitor activities.Conduct regular performance evaluations and provide feedback to store employees.

Manage Production Operations:Oversee daily operations of coffee and nuts production lines.Ensure production processes are running smoothly, efficiently, and safely.Monitor production schedules and adjust as needed to meet deadlines.Quality Control:Maintain high-quality standards for coffee and nuts products.Implement and monitor quality control procedures and standards.Address and resolve any quality issues or deviations promptly.Team Leadership:Supervise, train, and develop production staff.Foster a positive and productive work environment.Conduct regular performance reviews and provide feedback.Process Improvement:Identify and implement process improvements to enhance efficiency and reduce costs.Monitor key performance indicators (KPIs) and take corrective actions as needed.Safety and Compliance:Ensure all production activities comply with health, safety, and environmental regulations.Maintain and enforce safety protocols and procedures.Inventory and Equipment Management:Oversee inventory levels of raw materials and finished products.Manage maintenance and repair of production equipment.Qualifications:Experience:Proven experience as a Production Manager in the coffee or nuts industry.Strong knowledge of production processes, quality control, and equipment.Education:Bachelor’s degree in Food Science, Engineering, Business Management, or a related field.Skills:Excellent leadership and team management skills.Strong analytical and problem-solving abilities.Proficiency in production management software and tools.Ability to work in a fast-paced environment and handle multiple tasks.Attributes:Detail-oriented with a commitment to quality and safety.Strong communication skills and the ability to work collaboratively with other departments.

Develop and maintain cost control procedures and policies to ensure accurate tracking and reporting of project expenses in the food and beverages industry.Review and analyze project budgets, forecasts, and actual costs to identify discrepancies and recommend corrective actions.Collaborate with project managers and other stakeholders to ensure accurate and timely cost reporting and forecasting.Monitor project progress and performance against budgeted costs and key performance indicators.Conduct regular cost audits to ensure compliance with company policies and procedures.Provide guidance and support to project teams on cost control matters, including cost-saving opportunities and risk mitigation strategies.Prepare and present cost reports and analysis to senior management and project stakeholders.Assist in the development of project budgets and cost estimates.Stay updated on industry trends and best practices in cost control and recommend improvements to existing processes.Collaborate with procurement and finance teams to ensure accurate and timely processing of invoices and payments.

Build and maintain corporate relationships to position our brands favorably in the UAE market and other markets where GCS is present.Collaborate with marketing teams to develop and implement campaigns and promotions that enhance the customer experience.Drive cross-functional collaboration to ensure a unified approach to customer experience across all touchpoints.Work with operations, marketing, and other relevant departments to align customer experience initiatives with overall business goals.Prepare reports and conduct detailed analysis of customer experience metrics.Use data-driven insights to inform and drive decision-making processes.Oversee the design of customer experiences across outlets, menus, and digital presence to ensure a holistic and seamless experience.Ensure that all customer touchpoints reflect the brand’s values and commitment to quality.Lead continuous improvement efforts to enhance service quality and customer satisfaction.Stay updated on industry trends and best practices to innovate and improve the customer experience.Work closely with the IT team to develop and maintain systems for tracking and analyzing customer feedback.Ensure that feedback systems are user-friendly and provide actionable insights.