- Build and maintain corporate relationships to position our brands favorably in the UAE market and other markets where GCS is present.
- Collaborate with marketing teams to develop and implement campaigns and promotions that enhance the customer experience.
- Drive cross-functional collaboration to ensure a unified approach to customer experience across all touchpoints.
- Work with operations, marketing, and other relevant departments to align customer experience initiatives with overall business goals.
- Prepare reports and conduct detailed analysis of customer experience metrics.
- Use data-driven insights to inform and drive decision-making processes.
- Oversee the design of customer experiences across outlets, menus, and digital presence to ensure a holistic and seamless experience.
- Ensure that all customer touchpoints reflect the brand’s values and commitment to quality.
- Lead continuous improvement efforts to enhance service quality and customer satisfaction.
- Stay updated on industry trends and best practices to innovate and improve the customer experience.
- Work closely with the IT team to develop and maintain systems for tracking and analyzing customer feedback.
- Ensure that feedback systems are user-friendly and provide actionable insights.
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