Receptionist, Telephone Operator, and Social Media Specialist

Location: Abu Dhabi, UAE
Department: Administration/Marketing
Reports To: Office Manager/Marketing Manager

Job Summary:
This hybrid role combines the responsibilities of a Receptionist, Telephone Operator, and Social Media Specialist. The individual in this position will manage front desk operations, handle incoming and outgoing calls, and enhance the company’s online presence through social media platforms. The role requires a versatile individual who can efficiently manage administrative tasks while driving social media engagement.

Key Responsibilities:

Receptionist Duties:

• Greet and welcome visitors, ensuring a positive and professional first impression.
• Manage the reception area, keeping it clean and organized.
• Handle incoming and outgoing mail, packages, and courier services.
• Assist with scheduling appointments and meetings.
• Maintain and update visitor logs and staff directories.
• Provide general administrative support, including filing, data entry, and managing office supplies.

Telephone Operator Duties:

• Answer and manage all incoming calls in a timely and courteous manner.
• Direct calls to the appropriate department or personnel, taking messages when necessary.
• Provide information to callers regarding company services, products, or other inquiries.
• Record and relay accurate messages to relevant staff members.
• Handle general inquiries and forward them to the appropriate department.

Social Media Specialist Duties:

• Develop and implement social media strategies to increase brand awareness and engagement.
• Create, curate, and manage published content (images, video, written) across social media platforms.
• Monitor social media channels for customer inquiries, comments, and trends, and respond appropriately.
• Analyze social media metrics to track performance and adjust strategies as needed.
• Collaborate with the marketing team to create integrated campaigns that align with overall marketing goals.
• Stay updated on the latest social media trends, tools, and best practices.
• Manage social media advertising campaigns, including budget allocation, targeting, and performance analysis.
• Prepare and present social media performance reports to management.