Monitor Sales Management activities and sales metrics for sales agents / TLs and staff objectives including key sales activity metrics and sales objectives for the sales staff and providing guidance and support to enhance performance.
Develop actionable, innovative and effective activities to achieve sales targets.
Ensure that the sales agents / TLs exceed their targets in a manner compliant to Markai Policy and Code of Conduct
Ensure there are regular team meetings to analyse progress and plan activity to succeed.
Identify training needs and coordinating with the relevant departments/staff to ensure training is provided.
Resolve management queries and staff and customer complaints.
Ensure adequate compliance resources are in place and training is provided and by fostering a compliance culture. Ensure that reporting and operational control is effective through spot checks and follow ups on recommendations implemented.
Implement best practices and recommended updates received from Compliance/Internal Controls and internal and external Audit points and issues.
Drive the performance of the department by leading, managing and developing the team.
Manage the team and work with HR to ensure the availability of adequate and skilled resources and fostering a performance driven and compliance-oriented culture in the department.
Coach senior executives, planning career development and enhancing their professional skills and encourage them to continuously enhance operations and service levels.
Manage the performance appraisal system to ensure that development opportunities are identified, and top performers are recognized.
