A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. What will I be doing? As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards: • Convert, quickly, inquiries into contracted business • Respond, positively, to sales inquiries to develop future sales leads • Identify sales leads, as appropriate • Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation • Provide prompt and efficient service while maintaining the hotels brand standards
