POSITION PURPOSE

Working as an individual and as a team member, fully follows operating procedures, and provides customers with complete service and an enjoyable shopping experience to maximize sales, ensuring that their store is presented to company standards, and that stock loss risks are absolutely minimized.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

· Turning Customer Service into Sales

o Anticipates, reacts responsively to, and exceeds customer requirements in a friendly and approachable style, and follows correct till procedures quickly and efficiently. Follows brand guidance and information on best sellers to maximize sales. Uses selling techniques to increase average transactional value and overall store turnover. Achieves add-on sales through customer directory, making contact on new ranges/items back in stock.

o Assesses correct customer approach in terms of signals, timing and style. Assesses customer needs, decides offers, solutions, information to satisfy these. Identifies and initiates opportunities for add-on sales, selling up/down, and potential repeat sales. Decides timing of closing sale and suited payment methods. Initiates after-sales contact.

· Presentation & Housekeeping

o Actively seeks to maintain and improve store retail standards on selling floor, service areas and stockrooms to ensure ease of customer self-selection is maximized/directed towards optimizing turnover. Follows/reacts to best sellers for prime positioning, and keeps count of stock / informs out of stock.

o Gives continuous attention to display / floor areas to improve presentation standards and sales, and takes necessary action within store manager’s guidelines.

o Helps maintains displays standards by accepting their involvement in day to day cleaning of the store (covering windows, floors, stock, and store equipment).

· Replenishment

o Processes deliveries and stock transfers in an efficient manner in line with company procedures.

o Decides if deliveries are correct against supporting documentation and completes discrepancy reports as required.

· Stock Loss

o Assists across all activities in reducing stock loss by observing all company procedures, including correct utilization of security equipment, vigilance to all areas of risk, and correct completion of all required documentation.

o Decides on levels of potential risk / remains actively vigilant, and takes necessary corrective action and/or notifies store management.

PERSONAL CHARACTERISTICS:

· A pleasant smile (Mandatory)

· Very talkative

· Extroverted

· Fashionable

· Persuasive

· Courteous

PERFORMANCE MEASUREMENTS

· Sales per employee

· Sales per shop

· Mystery Shop Results

· Shop Audit Results

QUALIFICATIONS\REQUIREMENTS:

· High School Certificate or higher degree, any courses attended is preferred

· Quick learner, self-motivated, selling skills with excellent interpersonal skills

· Previous sales experience mandatory

· Should score a minimum of 75% in the assessment test

· Fluent in Arabic & English (other languages on special request)