POSITION PURPOSEWorking as an individual and as a team member, fully follows operating procedures, and provides customers with complete service and an enjoyable shopping experience to maximize sales, ensuring that their store is presented to company standards, and that stock loss risks are absolutely minimized.ESSENTIAL FUNCTIONS AND BASIC DUTIES· Turning Customer Service into Saleso Anticipates, reacts responsively to, and exceeds customer requirements in a friendly and approachable style, and follows correct till procedures quickly and efficiently. Follows brand guidance and information on best sellers to maximize sales. Uses selling techniques to increase average transactional value and overall store turnover. Achieves add-on sales through customer directory, making contact on new ranges/items back in stock.o Assesses correct customer approach in terms of signals, timing and style. Assesses customer needs, decides offers, solutions, information to satisfy these. Identifies and initiates opportunities for add-on sales, selling up/down, and potential repeat sales. Decides timing of closing sale and suited payment methods. Initiates after-sales contact.· Presentation & Housekeepingo Actively seeks to maintain and improve store retail standards on selling floor, service areas and stockrooms to ensure ease of customer self-selection is maximized/directed towards optimizing turnover. Follows/reacts to best sellers for prime positioning, and keeps count of stock / informs out of stock.o Gives continuous attention to display / floor areas to improve presentation standards and sales, and takes necessary action within store manager’s guidelines.o Helps maintains displays standards by accepting their involvement in day to day cleaning of the store (covering windows, floors, stock, and store equipment).· Replenishmento Processes deliveries and stock transfers in an efficient manner in line with company procedures.o Decides if deliveries are correct against supporting documentation and completes discrepancy reports as required.· Stock Losso Assists across all activities in reducing stock loss by observing all company procedures, including correct utilization of security equipment, vigilance to all areas of risk, and correct completion of all required documentation.o Decides on levels of potential risk / remains actively vigilant, and takes necessary corrective action and/or notifies store management.PERSONAL CHARACTERISTICS:· A pleasant smile (Mandatory)· Very talkative· Extroverted· Fashionable· Persuasive· CourteousPERFORMANCE MEASUREMENTS· Sales per employee· Sales per shop· Mystery Shop Results· Shop Audit ResultsQUALIFICATIONS\REQUIREMENTS:· High School Certificate or higher degree, any courses attended is preferred· Quick learner, self-motivated, selling skills with excellent interpersonal skills· Previous sales experience mandatory· Should score a minimum of 75% in the assessment test· Fluent in Arabic & English (other languages on special request)

A Retail Auditor is responsible for conducting audits of retail stores to ensure compliance with company policies and procedures, as well as applicable laws and regulations. This role involves assessing operational efficiency, inventory accuracy, and financial controls.Key Responsibilities:Store Audits: Conduct regular audits of retail stores to assess compliance with company policies, procedures, and standards.Inventory Audits: Verify inventory levels, cycle counts, and physical inventory counts to ensure accuracy and minimize shrinkage.Cash Handling Audits: Review cash handling procedures, till audits, and deposit procedures to prevent theft and fraud.Loss Prevention: Identify and address potential loss prevention issues, such as theft, fraud, and operational inefficiencies.Financial Audits: Review financial transactions, sales reports, and expense reports to ensure accuracy and compliance with accounting standards.Compliance Audits: Assess compliance with health and safety regulations, food safety standards, and other relevant regulations.Report Writing: Prepare detailed audit reports, summarizing findings, recommendations, and corrective actions.Follow-up and Monitoring: Monitor the implementation of corrective actions and follow up on outstanding issues.Training and Development: Provide training to store personnel on audit procedures, loss prevention techniques, and compliance requirements.

· Professional with extensive experience in building and maintaining customer relationship· Adapts easily to changes in the work environment.· Strong organizational, technical, and analytical skills.· Team leader and player who works well with peers and all levels of management.· Skilled at developing and maintaining databases in confirming the accuracy of data in various systems and developing complex spreadsheets.