First contact point /support on stock availability, price, & queries.

· Monitoring Daily Sales and updating the team

· Follow up with Team for new product listing with the partners

· Follow up for the reorders / payment with the Team & customers.

· Order / Demo / return process & follow up

· Sending quote to customers as per sales person request

· Coordinates with Logistics for deliveries

· Answers customers product queries, provides quotations when needed

· Coordinates with engineer for RMA

· Follow up with the Team for Daily Sales call report

· Product’s introduction to New dealers / end users

· Fixing appointment with new /untapped partners for the Team

· Create PRF documentation for DGM

· Coordinates with customer /Team / Logistics for arrival and dispatch dates of pending orders

· Sending the monthly stock report for all the products to concern person

· Maintaining & put in order ISO documents for RD-OA regularly.