Job Title

Sales Service Manager

Department

Sales Department

Company

Reporting to ( Job )

Sales Channel Manager

JD Last Update

11 Nov 2021

JOB DESCRIPTION

Job Summary

A service manager provides sales and services to customers. Answer and respond to customer inquiries, needs and requirements. He Resolve and troubleshoot complex sales and services issues of customers. He secure the service control to the company with high profitable margin.

Job Responsibilities:

• Excellent customer service skills, and involves negotiating contracts.
• Answer and respond to customer inquiries, needs and requirements.
• Resolve and troubleshoot complex sales and services issues of customers.
• Provide after-sales services to customers.
• Build relationships with customers through follow-up of services.
• Lead and guide sales professionals to improvise sales opportunities.
• Perform competitor products and services analysis.
• Improvise changes in sales and service strategies.
• Assist and support sales & services team members to achieve outcomes.
• Ensure compliance of corporate policies and procedures and standards.
• Support to all other departments with tender-related issues.
• Maintaining a strong working knowledge of industry regulations, restrictions and laws, ensuring the company's adherence to these regulations, and remaining current on the industry's standards and new innovations, materials, tools, and processes.

Minimum Qualification & Experience:

• A Bachelor's Degree in Electrical Engineering or related field.
• Minimum 5 years, work-experience in the same Position.
• Knowledgeable of Overall process in Sales.

Required Skills :

• Interactive communication skills (oral & written).
• Must have ability to use leadership and sales acumen to train and develop sales staff.
• Must have successful experience as a Sales Service Manager.
• Proven ability to solve problems creatively.
• Strong industry knowledge.
• Excellent leadership, communication, sales, and customer service skills.
• Proven ability to coach and develop others.
• Excellent analytical, interpersonal, organizational and communication skills.
• The ability to work under pressure and handle stress.
• Excellent English speaking and writing skills.
• Planning, organizing and follow up skills.