• Developing and sustaining solid relationships with all of key clients and DMU (Decision Making Unit).
• Research key customer wants and needs.
• Suggest solutions that answer clients’ needs and want.
• Research and source new potential clients.
• Ensure the ordered products are delivered in a timely manner
• Acting as the main point of contact between key clients and internal teams.
• Communicating and collaborating with other departments to ensure that key clients’ needs are met.
• Gather, report and communicate customers' feedback on service and product delivery.
• Measure, track and analyze key account metrics
• Compiling reports on account progress, goals, and forecasts for upper management
• Developing a thorough understanding of key clients' needs and requirements, and preparing customized solutions.
• Negotiating deals with key clients and meeting established deadlines for the fulfilment of each client's long-term goals.
• Achieving monthly, quarterly, annually sales targets by identifying and developing new customers.
• Ensuring high potential of customer satisfaction as well as up-sell and cross-sell potential within existing customers to maximize company market share.
• Coordinating pre-sales and post-sales follow-up.
• Achieving and exceeding weekly and monthly KPIs.
• Key Accounts Analysis.
• Monitoring market trends and providing regular competitor feedback.

Technical & Personal Skills

• Proven work experience in GCC market and achieving set targets.
• Excellent communication skills, both written and verbal communication.
• Excellent selling skills, ability to close deals, and deal with post-purchase anxiety.
• People-oriented, and ability to self-motivation.
• Ability to identify potential areas of growth and identify new business partnership opportunities.
• Strong organization skills and multi-tasking skills.
• excellent customer service and leadership skills.
• Excellent analytical, problem-solving, and organizational skills
• Excellent communication, interpersonal, and negotiation skills.
• Team player.
• Ability to add value, reduce costs and make business improvements
• Strong technical knowledge and understanding of company products.

KAM Competencies:

• The ability to build rapport with key clients.
• The ability to handle multiple client accounts.
• Accountability.
• Collaboration.
• Creativity.
• Strong negotiation and conflict management.
• Exceptional customer service.
• Outstanding communication and interpersonal.
• Aptitude in networking and building relationships
• Excellent time and project management skills
• Ability to prioritize and meet critical deadlines
• Efficient Problem-solving skills.