· Facilitate the implementation and support of SAP Quality Management (QM) module within manufacturing and supply chain environments, ensuring compliance with business requirements and quality standards.

· Analyze complex business processes related to quality management and provide appropriate SAP QM system solutions, including design, customization, configuration, and testing of the module.

· Conduct workshops to gather requirements, document functional specifications, and identify gaps and issues with proposed workarounds.

· Act as a liaison between business stakeholders and technical teams to troubleshoot, resolve issues, and ensure seamless integration of SAP QM with other modules like MM and PP.

· Manage quality inspection processes, notifications, results recording, usage decision, quality certificates, and audit management within SAP QM.

· Support data migration, testing phases (unit, integration, UAT), and post-implementation user support to guarantee smooth QA operations.

· Develop and deliver training and documentation to end-users to promote adoption of SAP QM best practices.

· Proactively propose business process improvements and system enhancements aligned with evolving industry and organizational quality standards.