The Senior Accounts Receivable Accountant at CEQUENS is responsible to oversee the accounts receivable function, ensuring the accurate and timely processing of customer invoices, receipts, and collections. Your role is critical in maintaining strong customer relationships, optimizing cash flow, resolving payment discrepancies, providing financial reporting and analysis, and minimizing bad debt exposure. You will collaborate with cross-functional teams to resolve billing discrepancies, improve collection processes, and enhance overall accounts receivable efficiency.

Main Areas of Responsibility

Invoice Generation and Billing

Manage the invoicing process, ensuring accurate and timely generation and distribution of customer invoices.

Review billing schedules, pricing agreements, and contract terms to ensure accuracy and compliance with customer requirements.

Coordinate with sales, operations, and customer success teams to resolve billing discrepancies and address customer inquiries.

Cash Receipts and Application

Process customer payments, including checks, electronic funds transfers, and credit card payments, and apply them accurately to customer accounts.

Reconcile daily cash receipts and bank deposits to ensure accuracy and completeness of cash application.

Investigate and resolve payment discrepancies and unapplied cash balances in a timely manner.

Collections and Credit Management

Monitor accounts receivable aging reports and proactively follow up on past due invoices to expedite collections.

Communicate with customers via phone, email, or written correspondence to address outstanding balances and negotiate payment arrangements.

Assess credit risk and make recommendations for credit limits, payment terms, and collection strategies to minimize bad debt exposure.

Billing Dispute Resolution

Investigate and resolve billing disputes and customer inquiries related to invoice discrepancies, pricing errors, and payment disputes.

Collaborate with internal stakeholders, including sales, finance, and operations, to resolve customer issues and prevent recurrence.

Document and track billing disputes and resolutions to maintain accurate records and audit trails.

Financial Reporting and Analysis

Prepare and analyze accounts receivable aging reports, collections trends, and key performance metrics to assess departmental performance.

Assist in the preparation of month-end and year-end close activities, including revenue recognition, bad debt reserve analysis, and financial reporting.

Provide insights and recommendations for process improvements and operational efficiencies to enhance accounts receivable performance.

Customer Relationship Management

Build and maintain strong relationships with key customers, serving as the primary point of contact for billing and collections inquiries.

Collaborate with sales and customer success teams to address customer needs and concerns, fostering positive customer experiences and loyalty.

Proactively identify opportunities to streamline billing processes, improve payment collections, and enhance overall customer satisfaction.