We are seeking an experienced Senior Application Support - Techno-Functional professional with expertise in Life & Medical Insurance, Oracle databases, and analytics tools like Power BI. The ideal candidate will be responsible for ensuring the stability, performance, and continuous improvement of business applications by bridging technical and functional aspects.

· Application Support & Troubleshooting: Provide Level 2/3 support for Life & Medical Insurance applications, ensuring timely issue resolution and minimal downtime.

· Techno-Functional Analysis: Act as a bridge between technical and business teams, understanding business needs and translating them into technical solutions.

· Database Management:Work with Oracle databases, write SQL queries, and optimize performance for business applications.

· Reporting & Analytics: Utilize Power BIto develop dashboards, generate reports, and provide insights for business decision-making.

· Incident & Problem Management: Analyze recurring issues, implement long-term solutions, and enhance system reliability.

· Enhancements & Customization: Assist in system enhancements, modifications, and new feature rollouts based on user requirements.

· Integration & Data Analysis: Support data integration between various applications and ensure consistency across platforms.

· Stakeholder Collaboration: Work closely with business users, developers, and infrastructure teams to drive application improvements.

· Documentation & Training: Maintain detailed documentation of support processes, troubleshooting steps, and application functionalities; conduct training sessions for users.