Senior Microsoft Power Platform and CRM Developer Bilingual
Mannai Trading Co.WLL - Microsoft Solutions
Job Type
Full-time
Work Type
On-Site
Location
Doha, Qatar
Experience
5 - 6 years
• Duration – 3 Months
• Identify gaps and opportunities for improvement in current CRM systems.
• Configure and customize CRM software to align with the client's business needs.
• Manage the integration of CRM systems with other business applications.
• Train staff on CRM system usage, features, and best practices.
• Offer ongoing support and troubleshooting to ensure smooth operation.
• Create strategies to improve customer engagement, retention, and satisfaction.
• Design workflows and processes that maximize the effectiveness of the CRM system
Regularly review CRM system performance and user feedback.
• Make necessary adjustments and enhancements to improve efficiency and effectiveness.
• Perform routine maintenance and upgrades to ensure the CRM system remains up to date.
• Implement new features and updates as they become available.
• Work closely with sales, marketing, and customer service teams to ensure CRM alignment
with their goals.
• Facilitate communication and cooperation between departments using the CRM system.
• Develop and generate detailed reports on customer interactions and sales activities.
• Provide insights and recommendations based on CRM data analysis.
• Keep up to date with the latest CRM technologies, trends, and best practices.
• Continuously seek opportunities to enhance CRM capabilities.
• Ensure the CRM system complies with data protection regulations and company policies.
• Implement security measures to protect customer data and maintain privacy.
• Analyse the client's business processes and objectives to understand their CRM requirements.
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