· Perform write-up of Pre order and DMS job card, this will include entering the customer information: name, address, Email, telephone numbers, date, and description of Customer concerns.

· Ensure to write up note, comments, and marks into the pre-order and highlight any damages or missing items.

· Obtain the Customer signature on the job card.

· Coordinate with the Foreman to determine the amount of work needed on the vehicle and prepare job card.

· Keep the customer updated and make sure to provide regular follow up calls to the customer.

· Keep WIP report updated on regular basis.

· Assist Service joiner advisor wherever is required.

· Make preliminary evaluation whether work will be covered under warranty, Customer will pay, etc.

· Obtain prior repair approval from the Customer when required and to keep approval evidence.

· Review customer service history for indication that current repair requests have been noted /repaired previously.

· Advise the Customer on the type of service needed for the vehicle.

· Advise the Customer on the overall performance of the vehicle.

· Coordinate with Customer Relations Representative (After Sales) for solving Customers’ complaints.

· Perform other duties as requested by the Service Manager.

· Maintain decent attitude and good appearance all the time.

· Maintain company assets and ensure clean and organized work area.

· Adhere with the health and safety procedure regulations.

· KPIs:

1) Labor and Parts sales

2) CSI Results.

3) Online Training.

4) WIP Unjustified Job Cards